On this page, you'll find clear answers to the most frequently asked questions about our resort. Further information on rates, discounts, and payments is available here.
Here we'll tell you everything you need to know
Our FAQs
What are the check-in and check-out times?
Rooms are available starting at 2:00 pm on the day of arrival. If you arrive before 2:00 pm and your room is not yet ready, you can immediately begin enjoying all our services, including the spa and light lunch. If you arrive after 8:00 pm, please let us know.
On the day of departure, we kindly ask you to check out by 10:30 am. Access to the wellness centre is included until 1:00 pm.
Is late check-out possible?
Yes, upon request and subject to availability, we are happy to offer you a few extra hours of relaxation (a surcharge may apply).
What are the reception hours?
The reception desk is open daily from 7:30 am to 10:00 pm.
Is parking available at the hotel?
Yes, free parking is available for our guests.
Is there a covered garage?
Yes, the covered garage is available upon reservation for a daily fee.
How many rooms does the Brunet have?
The resort has approximately 80 welcoming rooms, furnished in authentic Alpine style.
Are pets allowed?
We welcome small pets (up to 10-15 kg) by prior arrangement and in some room types for a daily fee of €25. Please indicate your pet's arrival at the time of booking to ensure the best possible accommodation.
Is the Brunet suitable for families with children?
Yes, the Brunet is a hotel designed for families, with spaces, services, and activities dedicated to both adults and children.
Is it possible to purchase a resort gift certificate?
Yes, gift vouchers can be purchased on-site or online through the dedicated page on our website.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the property.
Do you offer laundry service?
Yes, laundry service is available upon request and for a fee.
Is there a meeting room?
Yes, our resort offers a fully equipped meeting room, ideal for meetings and corporate events.
Are there accessible rooms?
Yes, the hotel has accessible rooms and spaces. Please contact us when booking to find the best solution for you.
Does the Brunet adopt environmental sustainability policies?
Yes, respect for the environment is an integral part of our philosophy: we reduce the use of single-use plastic, promote recycling, and adopt increasingly sustainable practices.
Are there charging stations for electric vehicles?
Yes, the Brunet offers charging stations for electric vehicles.
WELLNESS & SPA AREA
Is there a swimming pool?
Yes, the Brunet offers a heated indoor pool, a children's pool, and an outdoor whirlpool. To complete the experience, the Sky Spa features a panoramic pool overlooking the Pale di San Martino mountains.
Do you have a wellness area?
Yes, the Gocce di Rugiada wellness centre and the Sky Spa offer saunas, pools, and numerous treatments to ensure an unforgettable wellness experience.
Is spa access included in the stay?
Yes, access to the wellness area is included. The Sky Spa is reserved for guests aged 15 and over.
What are the wellness area hours?
Indoor pool: 9:00 am –7:00 pm
Sky Spa: 10:00 am –7:00 pm
Sky Spa saunas (textile-free): 2:30 pm –7:00 pm
Treatments: 10:00 am –7:30 pm
Is it mandatory to wear a swimming cap in the pool?
No, a bathing cap is not required.
Do you provide bathrobes and slippers?
Yes, bathrobes, towels, and slippers are available in every room for the duration of your stay. Slippers are only included with overnight stays.
Are wellness rituals or Aufguss offered?
Yes, we offer daily scrubs and Aufguss rituals to enhance your wellness experience.
Can the Sky Spa be reserved exclusively for you?
Yes, you can book the Private Sky Spa or enjoy it privately with experiences such as a floating breakfast or a panoramic aperitif.
Do you offer beauty treatments and massages?
Yes, our wellness centre offers personalized treatments and massages, performed by qualified staff.
Is there a gym?
Yes, the gym, equipped with Technogym equipment, is available to guests; yoga classes are also offered.
FOOD
What accommodation options do you offer?
We offer B&B and ¾ board options, exclusive to Brunet.
What does the ¾ board option include?
A full breakfast buffet, light afternoon lunch, and an evening dinner with a choice of menu and a vegetable buffet.
Are drinks included?
No, drinks are not included.
When are mealtimes?
Our resort offers three meals a day at the following times:
- Breakfast from 7:45 am to 10:30 am
- Light lunch from 12:30 pm to 4:00 pm
- Four-course dinner from 7:30 pm to 8:45 pm
Do you offer menus for special dietary needs?
Yes, we are happy to prepare vegetarian, vegan, lactose-free, and gluten-free options (AIC-certified menu).
Do you organize themed evenings?
Yes, during the week we offer special culinary evenings, tastings, and musical events.
Do you have a wine list?
Yes, with a carefully selected selection of local and national wines.
ACTIVITIES & LOCATION
Is the Brunet located near the centre of Fiera di Primiero?
Yes, the resort is just 200 metres from the pedestrian area of the historic centre.
How far are the San Martino di Castrozza ski lifts?
About 15 minutes by car. The free ski bus stops just a few metres from the hotel.
Do you organize guided outdoor activities?
Yes, the resort organizes hikes, snowshoeing, Nordic walking, and many other guided experiences.
Do you offer bike and e-bike rentals?
Yes, upon request and for a fee.
Is ski storage available?
Yes, with convenient boot warmers.
FAMILY SERVICES
Do you have a kids' club?
Yes, Mondo di Piffo welcomes children aged 3 and up with assistance and dedicated activities. For children under 3, we offer a safe and reliable babysitting service (bookable in advance, for a fee).
Are there any children's activities?
Yes, both indoors and outdoors, designed for fun and exploration of the area.
Do you offer family or connecting rooms?
Yes, available upon request.
Do you have cribs, high chairs, and changing tables?
Yes, they are included in the price.
Is there a children's pool?
Yes, with a dedicated, heated pool.
Are there special menus for children?
Yes, our restaurant creates menus with options specifically designed for them.
RESERVATIONS & CANCELLATIONS
Is a deposit required to confirm a reservation?
Yes, the deposit is 25% of the stay.
What are the cancellation policies?
Cancellation is free up to 14 days before arrival. From 14 to 7 days before arrival, the deposit will be retained and can be used to book again within 12 months. If the cancellation occurs less than 7 days before arrival, the full deposit will be retained and cannot be used again. In the event of a no-show, late arrival without notice, or early departure, we will retain 100% of the reservation value.
What payment methods do you accept?
We accept cash within the limits of the law, debit cards, credit cards, bank transfers, and checks.